Sunday, January 13, 2008

TDS' 2nd Annual Training Conference - Industry Knowledge Funnel

Another year has somehow passed — I'm marking the passage not with the New Year (which always seems a bit hazy), but with a professional event. TeleDevelopment is ramping for their next learning about learning confab called "Tomorrow's Trends in Todays Training".

What's makes TDS's event a standout is that it's largely the consequence of the Company's work in the field of teaching people how to work and succeed in the Call Center/BPO environment. This platform of expert knowledge supports a cast of industry experts that will be sharing info on three major tracks:
  • Needs — Understanding the demands of instruction in our industry's high-velocity environment
  • Techniques — Best practices for corporate education in the call center context.
  • Results — Where the proverbial "rubber meets the road:" What makes training programs create impact? How can training departments meaningfully interface with operations teams?
The industry's growth to date and the anticipated ramp over the balance of the decade mean that corporate educators will be challenged in ways that will demand faster, better, more accountable learning. TeleDevelopment's 2nd Annual Call Center Training Convention, Tomorrow’s Trends in Today’s Training, means we will be better prepared to do just that with learning that impacts performance for bottom-lien results.

Plan to attend the 2nd Annual Call Center Training Convention, Tomorrow’s Trends in Today’s Training, February 19 and 20, 2008 (Tuesday and Wednesday)
8 a.m. to 5 p.m. at Ballrooms A, B and C of the Renaissance Hotel in Makati

For booking arrangements go to the TeleDevelopment website to sign up.

If you're looking for additional information, just contact Abby of ArdentComm at telephone numbers (02) 328-8841 or 328-8842. Telefax (02) 328-8843. E-mail address

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